Effective Date: October 13, 2026
At Lungi Pasal, we respect your privacy and are committed to protecting the personal data of our customers in accordance with the Individual Privacy Act 2075 and E-Commerce Act 2081 of Nepal.
We collect the necessary information required to process and fulfill your orders:
Personal Identifiers: Name, phone number, email address, and delivery/shipping address.
Order & Transaction Data: Products purchased, order history, and payment status.
Note on Payment Information: Lungi Pasal does not store your raw credit card or banking details. All online transactions are processed securely through licensed Nepalese payment gateways (e.g., eSewa, Khalti, or bank connect APIs).
We use your information strictly for:
Processing, verifying, and dispatching your orders.
Communicating updates, invoices, and delivery statuses.
Providing customer support and managing returns/refunds.
Improving our website performance and user experience.
Logistics & Delivery Partners: We share your contact details and shipping address only with third-party courier services (e.g., local delivery runners, courier agencies) solely to fulfill your orders.
Legal Requirements: We will not sell, rent, or lease your personal data. Data may be disclosed to Government of Nepal law enforcement agencies or regulatory bodies only when required by law.
Under Nepalese e-commerce regulations, you have the right to:
Access, update, or edit your personal profile information at any time.
Request account deletion or removal of your historical data from our active database by contacting our Grievance Officer([email protected] or WhatsApp: +977-9860302868)
