Effective Date: October 13, 2026
In accordance with government norms, Lungi Pasal will process full refunds without unauthorized deductions for verified and valid return claims.
Inspection: Once the returned product is received at our facility, our Quality Assurance team will inspect the item within 2 working days.
Approval Notification: You will receive confirmation via SMS/Phone call regarding the approval or rejection of your return.
Once approved, refunds are processed through the original method of payment:
Digital Wallets (eSewa/Khalti): Refunded within 3 to 5 business days.
Bank Account Transfer (IPS/ConnectIPS): Refunded within 5 to 7 business days.
Cash on Delivery (COD): Refunded via digital wallet transfer or bank deposit (customer must provide valid Nepalese bank details matching the order name) within 5 business days.
If the return is due to an error by Lungi Pasal (damaged, defective, or incorrect product delivered), we will bear all reverse pickup and re-delivery charges.
If a return/exchange is requested due to a change of mind, pickup and shipping fees may be borne by the customer.
Under the E-Commerce Act 2081, Lungi Pasal maintains a dedicated officer for customer complaints and disputes:
Grievance Officer Name: Mr. Shiraj Gurung
Designation: Customer Support & Nodal Officer
Email: [email protected]
Phone / WhatsApp: +977-9860302868
Response Time Commitment: Complaints will be acknowledged within 24 hours and addressed within 7 working days.
